Les Poissons Rouges

Cancellation Policy 1. Purpose These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by the establishment Les Petits Pois Sont Rouges (represented by Mr and Mrs Schmits, LMNP) on its Site and its Services. mobiles. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. Any reservation therefore implies full and unreserved acceptance of these conditions on the part of the customer. All clients acknowledge having the capacity to contract, that is to say being of legal majority and not being under curatorship or guardianship. The names “Les Petits Pois Sont Rouges” and “www.lespetitspoissontrouges.com” refer throughout this text to the site named lespetitspoissontrouges.com and corresponding to the domain name available for consultation at www.lespetitspoissontrouges.com ****COVID -19**** In this period of health crisis, we would like to inform our customers of two specific elements of our General Terms and Conditions of Sale: Flexibility: Please read article 8 of these T&Cs carefully. Liability: Please read Article 12 of these T&Cs carefully. 2. Scope These general conditions of sale apply to all bookings made online, via the Website or Mobile Services and its partners. 3. Enforceability of the general conditions In any case, the version of the general conditions of sale opposable to the customer is the one in force at the time of his reservation on the Website or the Mobile Services or with his partners. 4. Reservation Reservations are accessible on the website, by telephone, by e-mail or by post. The reservation will only be effective if the latter is guaranteed by the customer by the payment of a deposit by bank transfer or check and after receipt of a detailed reservation confirmation. The payment of the balance of the services will be made directly with the establishment when the keys are handed over (exceptions made for prepaid reservations such as gift vouchers or for stays offered as a gift to a third party which must imperatively be paid in full on booking). The establishment reserves the right to refuse any reservation in the event that the reservation is incomplete. Reservations regardless of their origins will be payable in euros only. When registering the reservation, a 50% deposit will be payable by bank transfer or check. (exceptions made for prepaid reservations such as gift vouchers or for stays offered as a gift to a third party which must be paid in full upon reservation). The customer is solely responsible for his choice of services and their suitability to his needs, so that the establishment cannot be held liable in this regard. 5. Payment Payment of the balance of the stay is made at the establishment when the keys are handed over, except in the case of special conditions or rates (gift vouchers or stay offered as a gift to a third party) where payment is made in full when booking. The establishment may ask the customer, upon arrival, for a security deposit, in order to guarantee the payment of the sums corresponding to the services consumed on site. In the case of a bank transfer, the reservation becomes firm and final only upon receipt of the deposit by the establishment, within the time limits. The payment of the balance of the stay will be made on site with the establishment in cash, by check, bank transfer. 6. Right of withdrawal The customer is reminded, in accordance with article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in article L. 121- 21 of the Consumer Code. The Conditions of Sale for the reserved rate specify the terms and conditions for canceling and/or modifying the reservation. 7. Modification of stay Any modification of reservation must be the subject of a request by email to the establishment or by telephone. The request will only become effective when the establishment has confirmed its acceptance in writing. In the event of modification of the stay, the following conditions apply: – In the event of a no-show on the scheduled arrival date, the sums collected will be automatically acquired. – Any stay started is entirely due. 8. Cancellation of stay Any cancellation of reservation must be the subject of a request by email to the establishment. The request will only become effective when the establishment has confirmed its acceptance in writing. In the event of cancellation of stay, the following conditions apply except in cases of force majeure: – For any request made less than 30 days from the scheduled arrival date, the 50% deposit will not be refunded. The stay cannot be postponed to a later date without the agreement of the establishment. – In the event of no-show on the scheduled arrival date, the sums collected will be automatically acquired. – Any stay started is entirely due. **** In the case of COVID-19, the establishment accepts last-minute changes and cancellations of stays if a new confinement or a traffic restriction should be decided by the government. On request, customers whose stay is canceled will be able to obtain an immediate refund. During the 1st confinement in March 2020, faced with the exceptional situation, customers whose stay was canceled initially benefited from a financial credit corresponding to the sums already paid. These credits, valid for 18 months, can be deducted during a future stay at Les Petits Pois Sont Rouges. However, the sums paid can also be the subject of a total refund if no new date can be fixed because of the customer or the establishment. Indeed, in the context of the global pandemic, the establishment currently accepts and throughout the duration of the pandemic, only stays of minimum 2 nights. The purpose of these measures is to limit the flow and comings and goings of customers within the establishment and to 9. Force majeure Force majeure means any event external to the parties that is both unpredictable, insurmountable and external to the parties which prevents either the client or the establishment from ensuring all or part of the obligations provided for in the contract. . Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs. 10. Prices are in euros. VAT is always included. The prices indicated only include the services strictly mentioned in the reservation. Additional services provided by the establishment during the stay and, where applicable, tourist tax will be added to the price mentioned in the booking. The applicable prices are those in force on the day of the reservation. The establishment is free to vary their price at any time. Only the price indicated in the booking confirmation is contractual. 1 1. Claims, disputes Any claim must be made to the establishment within 7 days of the date of stay. In the absence of recourse to the conventional mediation procedure or to any alternative method of dispute resolution within 30 days, each of the parties may seize the competent judicial jurisdiction. 12. Responsibilities It is up to the Establishment to take out all the guarantees and insurance necessary for welcoming the public to its Establishment and for carrying out its activity. The establishment cannot be held responsible in the event of theft or loss of goods or objects. The customer must ensure the safekeeping of his goods and materials. The client must inform the establishment of any degradation of which he is the cause. He is responsible for all the damage caused by his intermediary and undertakes, in the event of deterioration of the places made available, (room, common areas such as jacuzzi, garden, living room, plancha, works of art) to bear rehabilitation costs. Also any behavior contrary to morality and public order will lead the establishment to ask the customer to leave the establishment without any compensation and or without any refund if a payment has already been made. In the event that no payment has yet been made, the customer must pay the total price of the stay before leaving the establishment. The customer agrees not to invite any third party within the premises of the establishment, interior courtyard and jaccuzi included. The customer undertakes to ensure that the participants and their guests respect all the instructions and regulations of the establishment (in particular the ban on smoking). The customer will ensure that the participants do not disturb the operation of the establishment or affect the security of the establishment as well as of the people who are there. Unless expressly provided otherwise, the customer must leave the room and the establishment before 10:00 a.m. on the day of the end of the reservation. It is not allowed to take advantage of the garden, the jacuzzi and other infrastructure of the establishment after check-out nor before the check-in scheduled from 5:00 p.m. Failing this, he will be charged an additional night. Animals are prohibited. Les Petits Pois Sont Rouges offers free WIFI access allowing guests to connect to the internet. The customer agrees that the computer resources made available to him by the establishment will not be used in any way for the purposes of reproduction, representation, provision or communication to the public of works or objects. protected by copyright or by a related right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Code of intellectual property where such permission is required. If the customer does not comply with the aforementioned obligations, he could be accused of an offense of counterfeiting (article L. 335-3 of the Intellectual Property Code), punishable by a fine of 300,000 euros and three years' imprisonment. The customer is also required to comply with the security policy of the institution's internet service provider, including the rules for using the security means implemented with the aim of preventing the illicit use of resources. computers and to refrain from any act that undermines the effectiveness of these means. The photographs presented on the Site and the mobile Services of the establishment or those of the partners have a purely indicative value. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the accommodation services offered, variations may occur, in particular due to the change of furniture. or possible renovations. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, unforeseeable and insurmountable, due to the customer, in particular the unavailability of the Internet network, impossibility access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. 13. Dislodgement In the event of an exceptional event or the impossibility of making the reserved room available to the customer or in the event of force majeure, the establishment will reimburse the customer for the sums already paid (refund of the deposit). Under no circumstances will the establishment be required to find alternative accommodation for the customer or to partially or totally assume the resulting costs, or to pay any compensation to the customer. Health crisis: In the event of a health crisis with obligation of confinement and cancellation of reservations/services, the establishment will apply the decree put in place by the French government in such a situation, namely the establishment of a credit note corresponding to the amount of sums/instalments paid. Recipients of gift vouchers will also benefit from a credit note. These assets may be deducted from a future stay and will be valid within the time limit set by the said decree. A refund of reservations or deposits already paid will not be possible without the agreement of the Management of Les Petits Pois Sont Rouges. 14. Mediation The decree of October 30, 2015 relating to the mediation of consumer disputes, which transposes into French law Directive 2013/11/EU of May 21, 2013 relating to the out-of-court settlement of consumer disputes, and Ordinance No. 2015-1033 of August 20, 2015 relating to the out-of-court settlement of consumer disputes, specify the conditions of application of article L152-1 of the Consumer Code, which obliges professionals in all consumer sectors to offer a mediation procedure in disputes with their clients. By law, the outcome of mediation must be reached within 90 days. We invite you to formulate your requests exclusively by e-mail which will provide a dating of your correspondence and to keep a personal archive. Internal mediation For all disputes that have not found a solution, we invite you to contact the Internal Mediation service, which undertakes to provide you with a satisfactory answer within 30 days. In case of dissatisfaction, you are informed of the recourse to an external mediator of your choice. External mediation You will find all the official information concerning mediation on the government site: http://www.economie.gouv.fr/mediation-conso We invite you to consult the Medicys site: https://www.mieist. bercy.gouv.fr If you are a member of the FEVAD or want to consult them or join: http://www.mediateurfevad.fr The DGCCRF website: https://www.economie.gouv.fr/dgccrf You can also consult the appeals of the European Commission: https://webgate.ec.europa.eu/odr/main/?event=main.home.show We bring to your attention the existence of the European authority, called to rule with binding decisions on disputes concerning cross-border processing activities, thus guaranteeing a uniform application of EU rules and avoiding that different answers are given to the same case in several jurisdictions: https://edpb. europa.eu/edpb_fr 15. Applicable law These conditions of sale are subject to French and European law. © Copyright 2021 La Réserve Small peas are red, all rights reserved